We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orquebec@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orquebec@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orquebec@gmail.com.
If, for any reason, you are not 100% satisfied with your purchase within 14 days of receipt, you may make a request to return any merchandise for an exchange or store credit (less shipping and handling charges).
wedding bands are not returnable
Returned merchandise must be unused, not engraved or personalized and in its original condition. Credit is subject to examination of the merchandise by our quality assurance specialists. Any merchandise damaged or altered cannot be returned.
A merchandise credit will be issued if the merchandise was received as a gift and is returned by the recipient. Items that have been customized cannot be returned.
For any returns, please contact our customer service department by email or telephone to request assistance and explain the reasons for your request. Following your explanations, our customer service representatives determine and validate eligibility for refunds and exchanges. The return of parcels without the prior approval of Customer Service may be refused, interrupted or delayed.
Any item that has received return approval must be returned in its original (new), unused condition and with the original labels attached. Requests to return items due to quality problems, shipping damage, color, style or model or size error must be accompanied by photos or other evidence clearly showing the problem with the item received. We reserve the right to charge shipping or handling fees on all items returned for reasons other than those stated in this policy.....
PARTIEL.LY PAYMENT : WE SHIP ONLY WHEN THE PAYMENT IS FULLY PAID . THERE IS ANNULATION FEES OF 20% IF YOU OPEN A PAYMENT PLAN AND SIGN THE CONTRACT AND DECIDE TOO BREAK OR CANCEL UR CONTRACT BEFORE THE PLAN IS OVER !
